The Conversational Marketing Platform
Our intelligent platform detects the best opportunities to start genuine conversation with your prospect and the most qualified expert automatically
Detect the right visitor
in the right place
Number of website visits, change in the basket value, error detection, a tweet from an influencer: you target users who most need help according to their context, actions or value.
Engage your customers on all devices and notify them via messaging
Your visitors can be found across multiple touch points during their customer journey so why not seamlessly convert their experience into a friendly conversation on their chosen channel: website, mobile apps, text messages or social networks.
You can include notifications and call to actions within your customers' journey. Engagement buttons can be adapted to your brand guidelines in order to maximize the click-through rates.
Recurring questions, the qualification of queries, etc.The Bot Builder allows you to create bots and automated conversation scenarios to answer frequently asked questions. You integrate them with your engagement strategies. Bots and customer service agents work together hand in hand to provide your customers with a rich and complete customer experience. (Available in private beta)
Connect your customers
towards the perfect
You can define advanced routing workflows based on the conversations most relevant for your agents various skill sets. According to their context, the products they visit or their customer scoring, your visitors are guided, in real-time, towards the person most suited to answer their questions.
One seamless interface with multiple conversations to handle all at the same time. Artificial intelligence for answer suggestion. Multichannel panel all in one, Co-Browsing...
Sports enthusiasts, travellers, wine connoisseurs, fashionistas, etc. No matter what their passion is, ibbü gives them the opportunity to share their knowledge. Brands benefit from this expertise by connecting these savvy enthusiasts with online shoppers and receive financial compensation for sharing their tips in real-time.
60% of online purchases take place during the evening or at weekends when your customer service team is often not available. We offer our experts or asynchronous channels like Facebook Messenger so you do not miss opportunities.
Measure and optimise
your business performance
Use our advanced reporting and work with our dedicated team to optimise your conversion rate, customer loyalty and brand image.
With the The Lead Machine supervision panel, you can monitor performance in real-time, view all conversations taking place and send tips to agents who might need a hand.
All conversations are saved. You can refer back to them at any time and access all performance data in detail thanks to filters (by agent, skill, channel, targeting rule, etc.). You can compare your results over any period of time.
is child’s play
The deployment of our solution can be done quickly: you just have to insert a tag on each page of your website. Once the solution is deployed, your customer service and marketing teams are completely independent and can set up the solution as they wish.
In no time, you can connect your tools with iAdvize. Get a global view of your customer journey, synchronise information and centralise exchanges thanks to our Plug&Play connectors developed with the best solutions in the customer experience industry.
iAdvize commits to a 99,85% availability when you subscribe to our high availability guarantee (Enterprise offer). By choosing this offer, we also commit to providing 24/7 support and intervention.
More than 600 leading brands trust us to handle millions of customer interactions in a secure and scalable way. The Lead Machine uses an infrastructure which is compliant with the ISO27001, ISO9001, SOC and PCI-DSS 3.2 Level 1 international certifications and certificates.