The Online Review Management Platform
Our intelligent platform lets you drive your e-reputation by collecting, analysing and disseminating your customer reviews, all from a single centralized interface.
Why your should listen to your customers
90% of consumers read online reviews before making a purchase. E-reputation has a real impact on sales and customer loyalty.
Anticipate the need: listen what your customers are saying about you. And be ready to manage and get the best out of your ratings on review platforms.
Analyse and turn feedbacks
into valuable insights
Customers are the most genuine feedback providers. They let you understand what people really feel about your brand or product as well as assessing if your business currently meets their expectations.
Capitalize on this knowledge to detect any weaknesses, drive improvements and find out new growth leverages.
Use our algorithm to assess your "Guest Score" and track your rates of freshness and response, as well as your local rankings with updated data twice a day.
Go beyond figures with our in-depth analyses of the content of reviews. Identify where and how you can improve your performances.
Thanks to our sectorial benchmarks, you can easily compare your results with competitors (average ratings, number of reviews, platforms used...).
Easily interact with your customers to collect more reviews
Get your customers talking: only 1% of your customers speak today. What is more, the people you are hearing from the most are usually the unsatisfied ones!
Up to you to get out there and solicit more feedbacks.
Every review counts. Make it easy for people to get in touch with you! Set up automated satisfaction survey links to your customer’s phone/email or use our tablet directly within your establishment and collect up to twenty times more reviews.
Maximize the number of reviews collected to give voice to your happy customers! Get a customized coaching from our online experts to leverage the full potential of your positive reviews and attract more customers.
Spread reviews where it counts for you
Customer feedbacks affect your natural positioning as well as your overall visibility on the web.
In collaboration with review sites such as TripAdvisor, Trivago, Yellow Pages, Foursquare, Yelp, El Tenedor... we are one of the only 9 companies in the world that have an official partnership with Google. More than 2000 clients from all business sectors already trusted us to improve their online reputation.
Disseminate and promote as many positive reviews as possible on our partners' platforms and generate more traffic. Stand out in Google's results by using our review widgets and keep ahead of your competitors thanks to a better ranking on opinion platforms!
Reply to your customers and improve your brand image
Care about your customers: positive or negative, no matter what the review is, join the conversation and let them know that you appreciate their opinion.
Don't let your unsatisfied customers go and capitalize on your happy ones.
Responding to feedbacks is a way to stand out. If you don't have time to answer your customer reviews, we'll take care of it! Let's define together a tone that suits you. Sollicit our teams to respond to all your opinions, to your positive opinions or just to your negative opinions.